Contact Support

Phone Support

Mosaic Network phone support is available Monday through Friday from 8AM to 5PM PST.

(805) 692-0992 x227
Toll Free : 1 866 575-9372

Please note, many organizations have contracted with Mosaic for assistance outside regular support hours. Please contact your administrator or Mosaic to find out if this is the case for you, and if so, what your 24 hour number is for support.


Online Support and Live Remote Assistance

This is often the fastest way to help solve your problem. We can chat with you and access your system remotely to see exactly what you see on your screen.


GEMS Knowledge Base

With GEMS Lite, users can access an online knowledge base of product information and best practices customized for your version of the product. To access this, simply click on the Help icon at the bottom right of your GEMS desktop.

Email Support

Mosaic makes every effort to answer your questions as quickly as possible.